Hero Mindmine is busy preparing an army that would help serve its global customers. SURBHI CHAWLA finds out what makes Hero Mindmine, the preferred trainer for the Indian BPO sector
As the twilight embraces the horizon hues,
darkness starts to take over what has been a bright sunny day! For most working men and women, it’s time to pack their bags at office and head for their respective cozy homes. But then everyone doesn’t have the privilege of enjoying night at homes, for the work time has just started for many. We are talking about an entire fleet of young people who opt for the BPO night shifts, and from late evening to the wee hours of the morning (when only the night owls are awake) are contributing their best to ensure that the BPO sector continues to grow at 35%, like it has been regularly for the past five years. According to a NASSCOM-Everest India BPO study ‘Roadmap 2012 – Capitalising on the Expanding BPO Landscape’, the Indian BPO industry, at present is worth $11 billion and is contributing approximately 40% to the Global Business Process Offshoring market. With factors like recession in the US economy and the new laws, the Indian BPO industry would get a further boost and is expected to reach the $50 billion mark by 2012.To maintain such stupendous figures is no mean task and one of the major hurdles that the BPO industry is busy preparing itself for, is lack of adequate skilled workforce. To bridge the apparent talent crunch in the BPO sector, the $4.2 billion Hero Group had set up Hero Mindmine Institute (HMIL) in 2000 to provide training and development (T&D) services to many multinational corporations (IBM, American Express, GE, ABN Amro Bank, MasterCard et al), Indian blue chip companies (Bharti Telecom, Wipro, Hero Honda et al) and even the PSUs (Bharat Petroleum et al). HMIL completely dominates T&D at the ITeS sector, with more than 75% of the top 30 corporates as its clients. In fact HMIL was the first institute to launch BPO training programmes, almost five years back. The year 2008 will clearly be a watershed year for the training institute, as HMIL is all set to introduce ‘international certifications’ for the BPO professionals in India.
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Source : IIPM Editorial, 2008
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